Terms & Conditions

Last updated: 11 November 2026

1. About these terms
These terms apply to every order placed on roshniclinic.co.uk, which is run under the name Roshni Clinic ("we", "us", "our"). By placing an order you agree to them. Please read them together with our Privacy Policy. Nothing in these terms affects your statutory rights.

2. Research use only
All products sold by Roshni Clinic are supplied strictly for laboratory and scientific research. They are not medicines, foods, supplements or cosmetics, and they are not for human or veterinary use, diagnosis or treatment. We do not give dosing, medical or usage advice, and nothing on this website is a health claim. Despite our name, Roshni Clinic is a research supplier, not a medical clinic: we do not provide medical services, consultations or treatment.
By placing an order you confirm that:
- you are at least 18 years old;
- you are buying for legitimate research purposes;
- you are suitably qualified to handle research compounds safely; and
- you will store, handle and dispose of them in line with the laws that apply to you.
We may refuse or cancel an order if we have reason to believe a product will not be used for research.

3. Product information and testing
We describe each product as accurately as we can. Every batch is tested by HPLC for purity and by mass spectrometry for identity before it is sold, and its certificate of analysis can be looked up on our COAs page using the batch number on the label. Product images are for illustration; packaging and labels may vary.

4. Prices and payment
Prices are shown in pounds sterling (GBP). The delivery charge is shown in your basket and at checkout, so you see the full amount before you pay. Payment is taken at checkout through our payment providers, by card or bank payment as offered at checkout. We never see or store your full card or bank details. If a product is shown at an obviously wrong price because of an error, we may cancel the order and refund you in full.

5. Your order
When your payment succeeds you receive an order number. The contract between us is formed when we confirm and dispatch your order. If we cannot supply an item, for example because it is out of stock, we will tell you and refund the amount paid for it in full.

6. Delivery
We dispatch from the United Kingdom, usually within one working day of payment, in plain packaging with tracking. We deliver to the countries offered at checkout. Delivery times are estimates and can be affected by the carrier. You can follow your order on our Track Order page using your order number.
Please check that your delivery address is correct: we are not responsible for delays or losses caused by an incorrect address. The products become your responsibility once delivered. If you order from outside the UK, you are responsible for any import rules, duties or taxes in your country.

7. Storage
Most products are temperature-sensitive. On arrival, store them as described on the product page: usually refrigerated at 2–8°C, away from light, and not frozen. We are not responsible for products stored incorrectly after delivery.

8. Damaged, faulty or incorrect items
If an item arrives damaged, faulty or not as ordered, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photographs. Once we have checked, we will send a replacement or give you a refund, including the delivery charge where the problem is ours. This does not affect your statutory rights for faulty goods.

9. Cancellations and returns
You can cancel an order free of charge before it is dispatched by contacting us with your order number.
Because our products are sealed for safety and are temperature-sensitive, we cannot accept the return of items that have been opened, unsealed or stored outside the stated conditions, unless they are faulty.
If you are a consumer, your right to cancel under the Consumer Contracts Regulations still applies to unopened items in their original condition: tell us within 14 days of delivery and send the items back unopened. We will refund you within 14 days of receiving them. You pay the return postage unless the item was faulty or not as ordered.

10. Refunds
Refunds are made to the payment method you used.

11. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss caused by using a product against these terms (including any non-research use), by incorrect storage or handling, or by events outside our reasonable control. Our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

12. Reviews
If you leave a review, it must be honest and lawful and must not describe human use. We may decline or remove reviews that do not meet these rules.

13. Changes to these terms
We may update these terms from time to time. The version on this page when you place an order applies to that order.

14. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Contact
For questions about an order or these terms, use the Contact page at https://roshniclinic.co.uk/contact/, or call +44 7345 099569.